Job description
Claims/Admin Co-ordinator
We are looking for a very experienced Administrator who ideally comes from the building or insurance repair industry.
You will be working for very successful family business who are professional but the office can get a bit lairy so nobody who is easily offended. Mixture of personalities and ages within the office – its open plan and currently 6 members of staff – all women but wouldn’t say no to a bloke.
The fit is VERY important and we are looking for someone who can not only follow instructions precisely but also someone who can think for themselves and questions why and how.
If the candidate comes from an insurance background this would be advantageous and salary would reflect that however it isn’t a deal breaker for the right person.
Basically in lamens terms this role is dealing with the insurance claims and dealing with the contractors to carry out specific work, costings, keeping profit in mind.
I.e. if the claimant has said water has leaked through their roof they would need to plan decorators, plasterers etc……this would be a very basic claim and where they would start if they had no experience.
It can be very fast paced so the ability to work in a sometimes pressurized environment is key!
Full job details
Working very closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
To take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers - engage with third parties, in particular clients, subcontractors and suppliers
Dealing with a portfolio of claims by making effective use of diary system, handling calls, emails etc. to ensure case notes/ clients are kept up to date - keeping our customers claim journey as short as possible by proactively chasing updates - COMMUNICATION IS KEY!
Demonstrating effective planning and organisational skills - coordinate necessary repairs from an estimate of repairs and bringing works to a conclusion within budget
Keeping inventory of required materials for the running of the project and ordering items as required.
To regularly review and control project programme/risk/costs/margin and other due diligence. - coordinate in house direct labour and subcontractors to complete planned works
Experience of managing direct labour teams would be preferred - Planning and budget control would be beneficial
Must have the ability to prioritise and organise own workload to ensure that deadlines are adhered to. - Ability to work under pressure and without supervision
Ability to liaise with colleagues when appropriate.
Ability to develop and sustain relationships with both internal and external customers. - Abilities to construct effective written communications, including emails and reports. - Confident and effective telephone skills. –
Adaptable to change - Strong relationship building skills and a professional and approachable manner - Ability to work towards Service Level Agreements with accuracy
Job Type: Full-time
Salary: £21,000.00-£26,000.00 per year
Benefits:
On-site parking
Ability to commute/relocate:
Stockport: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
Experience:
Customer service: 1 year (preferred)
Administrative experience: 1 year (preferred)
Language:
English (preferred)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
