Key responsibilities & accountabilities
To undertake effective collection and obtain earliest possible settlement accounts so as to improve cash flow and minimise bad debt exposure.
Account Reconciliations
Responsible for circa 500 Key Accounts
Deal with customer enquiries and able to identify & manage the need for credit notes
Maintaining and building relationships with customers whilst ensuring collection targets are met
Liaising with internal departments to resolve queries
Action and monitor all debtors
Be able to produce and manipulate Excel workbooks to intermediate level
Daily / Weekly analysis of all New Accounts open for investigations
Monitoring credit alerts
Sending statements & copy invoices where requested
Monitoring billing cycles and ensuring customers’ receive data
Ensure accounts on stop / hold are monitored and dealt with promptly
Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.
Key competencies
Agility – Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.
Customer focused and able to flex approach to meet different stakeholder requirements
Delivers on commitments
Able to manage in ambiguity and manage multiple priorities
Identifies change opportunities and drives change through the company
Builds strong internal and external working relationships and networks
Pragmatic approach
Creates an environment where individuals can openly question, share information and give feedback.
Genuinely values others’ input and expertise and is willing to learn from others
Understands the bigger picture
Questions and challenges others to get to the root of people and business issues
Curious, drives changes across the business through people and culture
Maintains highest levels of integrity and confidentiality
Demonstrates empathy, tact and diplomacy when dealing with sensitive/ difficult situations
Takes accountability for delivering consistent high quality outputs
Openly challenges poor practices
Qualifications or equivalent experience
Skills & Knowledge
IT requirements (hardware & software)
Please specify IT equipment and access requirements for the role (e.g. company email, D365, SLIM etc.)
