Job description
CUSTOMER SERVICE (salary is to be negotiated for the right person)
We are looking for someone to join our Customer Service Team for the UK division of a global manufacturing company. Reporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and overseas markets with a view to improving efficiency and the Customer experience.
The successful candidate will have at least 4/5 years’ experience within a highly Customer focused role and be extremely confident and comfortable dealing with customers from both Europe and the Middle East
Personality is key along with an excellent telephone manner! It goes without saying if a customer feels they cannot approach you then they certainly won’t buy from you.
The role itself will not be micro-managed and therefore you must be a self-starter who can “step up” when management are absent
This is all about building relationships – inevitably customers are coming to you to buy a product or a part therefore you must have the ability to maintain an efficient and professional optimum service to the end customer.
Key responsibilities will include:
· Managing enquiries relating to prices, stock availability, samples, shipping, and delivery
· To develop sufficient technical knowledge to assist the Customer
· To raise Quotations and interpret customer orders into the system
· Handle Customer stock checks
· Maintain database figures and generate report using NAVISION
· Continually monitor all outstanding orders and in conjunction with the Customer Service Manager whilst supporting the external sales team, Agents and Distributors
· Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
· Ad hoc duties as required.
Skills and Experience:
· Strong background in Customer Service
· Excellent communication with customers overseas, as well as in the UK
· Excellent telephone manner
· Problem solving and finding solutions.
· Attention to detail, ability to work calmly under pressure and using your own initiative
· Excellent computer skills: Outlook, word, excel, and power point
· A flexible and adaptable team member
25 days holiday + statutory bank holidays
38 hours per week – Monday to Friday (office based)
Job Type: Full-time
Benefits:
On-site parking
Ability to commute/relocate:
Oldham: reliably commute or plan to relocate before starting work (required)
Education:
A-Level or equivalent (preferred)
Experience:
customer service: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
