Job description
JP Recruitment are looking for x 4 Customer Service Representatives to join us on a permanent, full time basis.
We are also looking for x 4 Customer Service Representatives to join us on a permanent basis.
About the role
Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business.
Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this, you’ll be responsible for putting the Customer experience and satisfaction as the highest priority, working closely with colleagues and stakeholders in sync to ensure that this is achieved.
To be successful in this role, you’ll act as main point of contact for customers, taking responsibility for enquiries / queries and providing solutions. You’ll be self-motivated, with the ability to influence and confidently make decisions whilst maintaining a professional image to internal departments and external customers.
Responsibilities of a Customer Advisor
Completion of all order processing accurately on day of receipt
To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times
To suggest additional / alternative products / services to Customers
To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience
To work within defined service level agreements and key performance indicators
To develop and maintain an extensive knowledge on systems and processes
To communicate, coordinate and support colleagues and stakeholders as necessary
Hours of a Customer Service Advisor
9am - 5:30pm
Salary of a Customer Service Advisor
20k
Job Type: Full-time
Salary: From £20,000.00 per year
Benefits:
On-site parking
Schedule:
8 hour shift
Ability to commute/relocate:
Ashton-Under-Lyne: reliably commute or plan to relocate before starting work (required)
Education:
A-Level or equivalent (preferred)
Experience:
customer service: 1 year (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
