Job Title: Sales Co-Ordinator
Reports To: Sales Office Manager
Overall Responsibility: To maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
Principal Accountabilities:
1. First point of contact for new and existing customers looking to place orders or query existing orders.
2. Plan and prioritise personal sales and customer contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
3. Manage product/service mix, pricing and margins according to agreed aims.
4. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
5. Respond to and follow up sales enquiries using appropriate methods.
6. To ensure potential problems are identified and resolved in a swift and professional manner.
7. To manage and control specific lines of stock for individual accounts.
8. Support the External Sales team in their role and all aspects are communicated efficiently.
9. To ensure the correct management of day to day administration and customer records
10. Attend training and to develop relevant knowledge, techniques and skills.
11. Adhere to health and safety policy, and other requirements relating to care of equipment.
Experience
• Working in a busy sales department, with experience and knowledge of providing quotations and confirming orders is essential.
• Excellent attention to detail and ability to multi-task.
• Passionate about delivering excellent customer service.
